Terms & Conditions
Welcome to Repco Rewards
Repco Rewards is a customer rewards program operated by Repco, a division of GPC Asia Pacific Ltd (ABN 80162550978) in Australia and GPC Asia Pacific Limited (Company No. 1158404) in New Zealand. When you register and participate as a Repco Rewards member, you agree to be bound by these Terms and Conditions.
These Terms and Conditions explain:
1. BECOMING A MEMBER
How do I become a member?
You can apply for membership by registering online in Australia or New Zealand or by visiting any Repco store. You will need a valid email address that isn’t connected to an existing Repco Rewards member account. One Repco Rewards membership is available per person.
Who can become a Repco Rewards member?
To become a Repco Rewards member you need to have a residential address in Australia or New Zealand. If you are under the age of 15 and wish to hold a Repco Rewards membership, you will need to get the consent of your parent or guardian.
Repco employees, contractors, companies and other business entities, including our trade customers that have a trade account with Repco or receive any other discounts offered by Repco, are ineligible for membership.
Repco reserves the right to decline a Repco Rewards application for any reason.
Does it cost anything to become a Repco Rewards member?
Membership is free and there are no ongoing costs associated with being a Repco Rewards member.
2. EARNING POINTS AND MEMBERSHIP TIERS
How does the Repco Rewards program work?
You will earn points when you purchase products from Repco. You will be allocated to a Repco Rewards tier based on the total transaction spend. Exciting rewards may be on offer as you reach different tiers and the selection of rewards (which may change from time to time) will be available on your Repco Rewards Loyalty Dashboard. The rewards may include products, event tickets and other exciting benefits. The more you spend, the better the benefits that are on offer to you.
How do I earn points?
You will earn a minimum of 1 point for every full dollar (inc GST) spent on a product (excluding any Farmlands co-operative purchases (in respect of New Zealand only), delivery costs, gift cards or other fees that do not make up the price of the product). Products must be purchased from a Repco store (not a reseller) or online in Australia or New Zealand. Only one membership can earn points for each purchase.
You need to provide the email address registered for your Repco Rewards membership at the time of purchase (both in-store and online) in order to accrue points. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any required information that is provided by you.
Repco Rewards points will be automatically added to your account for each Eligible Purchase made, these will be available in your account up to 7 days after the Eligible Purchase.
You may submit a request to claim Repco Rewards points if you failed to provide your membership details at time of purchase. The request must be received within 30 days of purchase by emailing the request and receipt to [email protected] (in Australia) or [email protected] (in New Zealand). If we accept your request (which is at our sole discretion), your points balance will be adjusted.
How does the Repco Rewards tiers work?
You will be allocated to a tier for every eligible purchase at Repco instore or online (after all discounts or returns have been applied) in the membership year. All members of the program commence their membership with zero points.
The tier allocated is based on the total spend instore or online during the membership year.
You will automatically progress to a higher tier in the Repco Rewards program when your Repco Rewards spend qualifies you to progress to the higher tier.
If you do not spend the required eligible spend during the 12-month period from when you last made a purchase, you will be reallocated to the appropriate tier.
For example, if you spend $300 and that qualifies you to progress to a higher tier, you will enter the higher tier, then subsequently require a minimum $300 spend during the following 12-month period to retain your existing tier status. Your spend balance from the previous tier or previous 12-month period does not carry over to the subsequent 12 month period or to your new tier spend balance.
Your Repco Rewards Spend will be reviewed annually from the date your membership started (or the last date your allocated tier changed) and, depending on your Repco Rewards spend, you will either retain your membership status or be moved down to a lower tier.
Due to processing times, purchases made online within 72 hours prior to the end of the 12-month period from the start of your membership may be excluded from your points balance for the purposes of assessing your tier.
A purchase will be counted towards your points balance on the date the product is picked up or dispatched from the Repco store. If the end of the 12-month period falls on a weekend or public holiday, the ‘deemed’ date will be the next business day.
The points balance displayed on your Repco Rewards Loyalty Dashboard will be updated within 7 days of the date of purchase.
3. REDEEMING POINTS
How do I redeem points?
To redeem points for rewards, you will need to visit our website and sign in using the email address registered to your Repco Rewards membership.
You will need to ensure you have the correct balance at the time of redemption.
Can I redeem points from either Australia or New Zealand
You can redeem points across our www.repco.com.au or www.repco.co.nz websites, however if you are not located in the country in which you redeem your points, you will need to arrange for the products to be collected within that country.
4. MANAGING YOUR MEMBERSHIP
Can I transfer my membership?
Repco Rewards membership is not transferable.
How do I find out information about my Repco Rewards account?
What happens if I don’t update my Repco Rewards details?
It’s important that you provide us with your current contact details, so that you can receive the full benefit of the program. This includes Repco Rewards program features, benefits, prizes, rewards, giveaways and offers, as well as accruing Repco Rewards points.
How do I cancel my Repco Rewards membership?
If you want to cancel your membership, send an email to [email protected] (in Australia) or [email protected] (in New Zealand), provide your first name, last name, mobile number and the email that is linked to your Repco Rewards membership and confirm that you wish to cancel your membership.
What should I do to make sure I get the most out of my Repco Rewards membership?
Please ensure that:
- your personal details are kept up to date via your Repco Rewards account. This will enable us to contact you about your membership;
- you keep a copy of original or electronic receipts as proof of purchase (please note that receipts are not available via the Repco Rewards Loyalty Dashboard); and
- you keep your Repco Rewards account password secure.
5. CANCELLATION AND EXPIRY
Will my Repco Rewards points expire?
Your Repco Rewards points will expire 12 months from the last date you purchased a product from Repco. If your points expire, your Repco Rewards membership will remain active.
Rewards and other promotions of the Repco Rewards program may include specific points expiry dates, after which they will no longer be available for redemption. You should read the terms and conditions associated with rewards and promotional offers in addition to these terms and conditions.
Repco may expire points without notice at any time and in its sole discretion.
Can my membership be suspended or terminated?
Repco may suspend or terminate membership immediately without notice if a member materially breaches these Terms and Conditions, or if a member engages or attempts to engage in conduct that is fraudulent or unlawful.
What happens to my reward points after my membership ends?
Any points accumulated during the membership period will be forfeited in the event of cancellation or termination and cannot be transferred.
6. RETURNS AND EXCHANGES
Can I return or exchange rewards redeemed through the Repco Rewards program?
You can return a reward purchased using your Repco Rewards membership if the product is faulty. However, rewards purchased using your Repco Rewards membership cannot be returned or exchanged where the reward is not faulty, or you have changed your mind.
Will points be deducted from my balance if I return products purchased through the Repco Rewards program?
Points earned on a returned or exchanged product will be deducted from your overall points balance.
7. UPDATES AND INFORMATION
How will you notify me about changes to the Repco Rewards program?
We will take reasonable steps to notify you of any changes to the Repco Rewards program via email. You can also visit the Australia website or the New Zealand website to see if Repco has made changes to the program.
Please note that if you opt out of marketing communications, we may be unable to provide you with updates and information about your membership, points balance or the Repco Rewards program.
Repco reserves the right to change these Terms and Conditions, including by suspending or terminating the program, at any time.
I am currently an Ignition member. What happens to my current membership?
All Ignition members will be transition over to the new Repco Rewards program.
How do I lodge a complaint?
What happens if I have technical issues?
If you experience technical issues regarding the Repco Rewards program, please contact us and we will attempt to resolve the issue.
Repco is not responsible for any computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Repco, including anything that causes delay or non-delivery of emails to and from Repco.
Repco is not responsible if you are not able to redeem points for any reason, including in the case of a technical failure of software or hardware or an EFTPOS malfunction.
How do I contact you about the Repco Rewards program?
You can contact Repco about the Repco Rewards program by:
If you are a member in Australia
Emailing [email protected] or writing to Repco Customer Support at 22 Enterprise Drive, Rowville, VIC, 3178.
If you are a member in New Zealand
Emailing [email protected] (in New Zealand) or writing to Repco Customer Support at 510 Mt Wellington Highway, Mount Wellington, Auckland, New Zealand.
These terms are governed by the law of Victoria, Australia (in relation to membership and purchases made within Australia) and New Zealand (in relation to membership and purchases made within New Zealand).